Volume 16, No 1, 2019

Identifying Usability Issues In Wearable Devices Through Heuristic Evaluation


Dr Chirag Singh, Dr Virender khurana

Abstract

This research paper investigates usability issues in wearable devices, specifically focusing on the Xiaomi Mi Band 4, through heuristic evaluation. Wearable devices have become integral to daily life, offering functionalities such as fitness tracking and health monitoring. Despite their popularity, usability remains a critical factor for user satisfaction and device adoption. This study aims to identify and address usability issues unique to wearable devices in the Indian context. A panel of five usability experts conducted evaluations using tailored heuristics to capture device-specific challenges. The evaluation identified 45 usability issues, categorized by severity, with interface complexity, lack of feedback, and difficult navigation being the most prevalent. Findings highlight the need for simplified interfaces, better feedback mechanisms, intuitive navigation, and improved error handling. These insights align with existing literature on the importance of context-specific heuristics for evolving technologies. The study provides valuable data on wearable device usability in India, contributing to more user-friendly and inclusive design practices. Recommendations for manufacturers include emphasizing user-centered design, customization, comprehensive documentation, and continuous feedback mechanisms. Future research should explore heuristic evaluation across diverse cultural contexts and other wearable devices to further enhance usability and user experience.


Pages: 347-361

Keywords: Wearable Devices, Heuristic Evaluation, Usability Issues, User Experience, Xiaomi Mi Band 4, India.

Full Text