Volume 19, No. 5, 2022
Roadmap For The Implementation Of The Quality Management System In Smes In The Industrial Sector
Diego Javier Rincón Villamizar , Sandra Milena Castro Escobar , Zoraima Peñarada Ayala , Albert Miyer Suarez Castrillón , Sir-Alexci Suarez Castrillon
Abstract
This study presented the design of a route to carry out the implementation of a Quality Management System (QMS), under a methodology of continuous improvement, based on the Deming cycle or PHVA (Plan, Do, Check, Act), as a guide for the Kaizen method in which the chapters of ISO 9001:2015 were incorporated, in addition to making use of the 5’S philosophy as a corrective tool; on the other hand, initially a diagnosis was developed that shows the context and degree of compliance with the regulations, following this an analysis of the results obtained was carried out and a contribution was made in the documentation of the processes of each entity and finally a structuring to the route for the implementation of the QMS, contributing to the competitiveness, effectiveness, and efficiency of the organizations and compliance of each of its products.
Pages: 633-650
Keywords: Deming cycle, Kaizen philosophy, ISO 9001:2015, route.