Volume 19, No. 2, 2022

Implementation Of An ERP System In A Courier Company


Naveen Mittal , Dr. Samir Gopalan

Abstract

The following paper discusses a project to adopt enterprise resource planning in a standard courier business, which includes postal and parcel services. The courier business, which has seen a lot of investment, is poised to become the backbone of the new economy. It becomes critical to effectively manage the industry in order to get the greatest profit from the available resources. Enterprise Resource Planning (ERP) is a business software system that enables a company to manage the efficient and effective use of available resources (materials, human resources, finance, customers, and so on) by providing a comprehensive and integrated solution for the company's data processing requirements. Implementing a successful ERP in the courier industry will address strategic, managerial, technical, organisational, and customer support issues by taking into account crucial factors for successful ERP system implementation in the courier industry, that would put the courier on a competitive footing.


Pages: 3912-3916

Keywords: - ERP, postal and courier services, customer happiness, accessibility, Shipment Search, and monitoring

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