Volume 19, No. 1, 2022

Decision Making Capability of Management & Its Optimum Effectiveness with Competent Technical Skills in Business Process Management


Sajid Ahmed Mohamed, Dr.D. Kinslin and Dr.R. Jubi

Abstract

Decision-making is one of the vital roles of competent technical skills that helps in the effective functioning of business management. The development in business strategy has made a way to develop the technical and non-technical skills of both managers and employees. The analysis of the technical and non-technical skills of the manager is essential in the growth of business management. This article aims to analyse the competent technical skills of the managers those aid in taking efficient decisions. The analysed competent skills of managers included technical skills, listening skills, documentation, external support in solving the issues, standard decision, lesson learned, and correct decisions. The data was collected through an online survey from 90 respondents and analysed in SPSS using frequency analysis and factor analysis. The study finds that the manager's competent and technical skill is vital in the decision-making process. The study identified the nine most influential factors that contribute to a manager’s competent and technical skills. Further, the compliance and non-compliance rate on identified factors were explored and interesting results were obtained. The effectiveness of these skills leads to a successful organization.


Pages: 4055-4067

DOI: 10.14704/WEB/V19I1/WEB19267

Keywords: Decision-making, Competent Technical Skills, UAE, Managerial Skills, Status, Correct decisions, Listening Skills

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